Privacy policy.
Effective Date: July 2, 2025
At Starling Floral ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.starlingfloral.ca (the "Site") and our services.
By using our Site or providing your personal information to us, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site or services.
1. Information We Collect
We may collect the following types of personal information when you interact with our Site or place an order:
Contact Information: Name, email address, phone number, billing and delivery addresses.
Order Information: Details of your purchases and delivery preferences.
Payment Information: We use third-party payment processors and do not store your credit card details on our servers.
Communication Information: Any information you provide when you contact us, including emails and message card requests.
Technical Information: IP address, browser type, operating system, and usage data collected via cookies and similar technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfill your orders.
To communicate with you regarding your orders, deliveries, or customer support inquiries.
To improve our website, services, and customer experience.
To comply with legal obligations and resolve disputes.
To send occasional updates or promotional offers if you have opted in.
3. Sharing of Personal Information
We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:
With service providers (such as payment processors or delivery partners) who help us operate our business and fulfill your orders.
If required by law, regulation, or legal process.
To protect our rights, property, or safety, or that of our customers or others.
All third-party service providers are required to protect your information in accordance with applicable privacy laws.
4. Data Security
We take reasonable measures to safeguard your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Withdraw your consent for certain uses of your personal data, subject to legal or contractual restrictions.
Request deletion of your personal data, where applicable.
To exercise these rights, please contact us at hello@starlingfloral.ca.
7. Cookies and Tracking Technologies
We may use cookies to enhance your browsing experience, remember your preferences, and collect anonymized usage statistics. You can control or disable cookies through your browser settings. Please note that disabling cookies may impact the functionality of our Site.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our Site with the revised effective date. Your continued use of the Site constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at hello@starlingfloral.ca. We endeavour to respond to all inquiries within 2 business days.