Terms & Conditions
Effective Date: June 14, 2026
Welcome to Starling Floral ("we", "us", or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website, services, and products offered through www.starlingfloral.ca (the "Site"). By placing an order or using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Site or services.
1. General Information
Starling Floral is a floral design studio operating out of Toronto, Ontario, Canada. We specialize in custom retail orders, small events, weddings, corporate installations, and recurring floral services using Ontario-grown flowers. Our arrangements reflect the natural beauty and rhythm of the local growing season.
2. Orders
All orders placed through our Site are subject to acceptance and availability. An order may also be confirmed through a signed contract, accepted quotation, invoice payment, email confirmation, or other written agreement between Starling Floral and the customer. We reserve the right to refuse or cancel any order at our discretion, including due to pricing errors, suspected fraud, or unavailability of products.
For custom orders, including but not limited to small events, bespoke floral arrangements, and bulk flower purchases, specific terms and conditions will be agreed upon between Starling Floral and the customer at the time of order confirmation. Custom orders will be invoiced separately and may require a deposit or full payment in advance, as outlined in the individual agreement. All details such as pricing, delivery dates, floral selections, and any additional services will be specified in the custom order agreement. Once the agreement is confirmed by both parties, it is considered binding. Custom orders are non-refundable and cannot be changed once materials have been sourced or work has commenced, unless otherwise agreed in writing.
Recurring floral services may be provided on a weekly, bi-weekly, monthly, or other agreed schedule. Services continue until cancelled by either party. Either party may terminate recurring services with 14 days’ written notice. Starling Floral reserves the right to complete and invoice any services already scheduled during the notice period. Pricing may be adjusted with reasonable notice due to increases in flower, labour, or supply costs. Missed service appointments resulting from lack of site access may still be billable.
Unless otherwise specified, payment is due within thirty (30) calendar days from the date of a service invoice. Any additions, revisions, or changes requested after order confirmation may result in additional charges. Starling Floral reserves the right to issue revised invoices reflecting changes in scope.
Adverse Weather and Crop Loss
Because we use 100% Ontario-grown flowers, our supply is subject to seasonal and environmental factors. In the event of major adverse weather events or agricultural conditions—including but not limited to frost, flooding, tornadoes, or extreme drought—that result in widespread crop loss and make it impossible for us to fulfill orders using our standard locally sourced materials, we reserve the right to cancel affected orders at our sole discretion.
In such cases, customers will be notified as soon as possible and may be offered a full refund or the option to reschedule delivery, subject to availability.
Allergies and Toxicity
Please be aware that our flowers are either field-grown or foraged and may carry naturally occurring pollen, plant material, or other potential allergens. If you or your recipient have known sensitivities to flowers, plants, or pollen, we recommend exercising caution when handling or placing an order. Starling Floral is not responsible for any allergic reactions that may result from exposure to our floral arrangements or related products.
Additionally, some flowers and foliage used in our arrangements may be toxic to humans and pets if ingested. Particularly dangerous flowers include lilies, daffodils, tulips, foxglove, sweet peas and chrysanthemums, among others. It is the customer’s responsibility to ensure that all floral products are kept safely out of reach of children and animals. Starling Floral is not liable for any illness, injury, or adverse effects resulting from the ingestion or improper handling of our products.
By placing an order with us, you acknowledge and accept these risks and agree to take appropriate precautions. If you are unsure about potential sensitivities, please contact us prior to placing an order and we will do our best to advise.
3. Pricing and Payment
All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes. Prices may change at any time without notice. Payment terms may vary depending on the nature of the order or service. Starling Floral reserves the right to require deposits, partial payments, or payment in full prior to commencement of work. Invoices not paid when due may incur interest and collection costs.
We accept all major credit cards and digital wallets, including Apple Pay, Google Pay, and Link by Stripe. Payments are securely processed through our third-party payment provider or a secure Stripe Link. We do not store or have access to your complete payment details
4. Delivery
Delivery installation, pickup, and event services are provided according to the specific order, quote, invoice or contract. Service availability may vary based on season, location and scheduling capacity. Additional travel, delivery, setup, teardown, or access fees may apply.
It is your responsibility to ensure that accurate delivery information is provided. We are not responsible for delivery failures due to incorrect or incomplete addresses or lack of access to a site. Customers are responsible for providing safe and reasonable access to event venues, installation sites, and delivery locations. Delays, additional labour, parking costs, venue restrictions, or other costs arising from inaccurate information or restricted access may result in additional charges.
5. Returns & Refunds
We strive to deliver the freshest possible product. In the rare case that an arrangement arrives damaged during transit or appears not fresh, customers must notify us by email within 24 hours of delivery.
Claims must include:
A brief description of the issue
At least one photo of the arrangement
Refunded transactions will typically be returned to your account within 2–7 business days, depending on the card issuer. If damage or a lack of freshness is due to the recipient not being home at the time of delivery or lack of site access, we cannot guarantee the condition of the flowers upon retrieval and we are not liable for product degradation caused by delayed collection.
Custom work, event florals, installations, and special-order materials are non-refundable once flowers, materials, or labour have been committed to the project. Due to the perishable nature of floral products, we do not offer returns or refunds for any other reasons.
6. Order Changes
Change requests must be submitted in writing. Starling Floral will make reasonable efforts to accommodate changes but cannot guarantee modifications after flowers, materials, or labour have been scheduled or purchased.
7. Cancellations
Deposits are non-refundable once materials have been ordered or reserved. Cancellation fees may apply based on work completed and expenses incurred. Event and wedding cancellations and refunds are governed by their respective contracts.
Right to Refuse Services
Starling Floral reserves the right to decline, cancel, or terminate services where customer conduct is abusive, unsafe, unlawful, discriminatory, or otherwise interferes with our ability to provide services safely and professionally.
8.Offers and Promotions
From time to time, at our sole discretion, we may offer discounts, promotions, or special offers on floral products. The price at the time of order shall prevail.
We reserve the right to modify or withdraw any offers or promotions at any time without prior notice. Additionally, discounts or special pricing may be offered to individual customers at our discretion and are not guaranteed.
9. Product Substitution
Due to the nature of using hyper-seasonal, locally sourced product, the arrangement you receive will not look identical to the photos on the website. Starling Floral will accommodate specific colour or flower requests where possible, but we reserve the right to use whatever flowers and materials we choose, subject to seasonal and grower-specific availability. Clients acknowledge that seasonal, locally grown flowers are inherently variable and that exact flower varieties, colours, stem counts, and botanical materials cannot be guaranteed.
10. Portfolio & Photography Rights
Starling Floral may photograph completed work, installations, and event florals for portfolio, website, marketing and social media purposes. Clients who require confidentiality or non-publication must notify Starling Floral in writing prior to the event or service date.
11. Relationship Between Website Terms and Contracts
Where a customer enters into a separate written contract with Starling Floral, including wedding, event, corporate, or other service agreements, the terms of that written contract shall prevail in the event of any inconsistency with these Terms & Conditions.
12. Use of Personal Information
Your submission of personal information through the Site is governed by our Privacy Policy.
We do not sell or rent your personal information to third parties. All data is used strictly for order processing, communication, and to improve our service offerings.
13. Intellectual Property
All content on the Site—including images, text, logos, and designs—is the exclusive property of Starling Floral and is protected by Canadian and international copyright, trademark, and other intellectual property laws.
No part of the Site’s content may be copied, reproduced, distributed, transmitted, displayed, published, or broadcast without the prior written consent of Starling Floral, except where expressly permitted by law.
14. Limitation of Liability
To the fullest extent permitted by applicable law, in no event shall Starling Floral, its affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Your access to or use of, or inability to access or use, the Site or services;
Any conduct or content of any third party on the Site;
Any content obtained from the Site; or
Unauthorized access, use, or alteration of your transmissions or content.
Starling Floral's total liability arising from any order, service, event, installation, or agreement shall not exceed the amount paid by the customer for the applicable product or service. Starling Floral shall not be liable for indirect, consequential, incidental, special, or economic damages, including loss of business, loss of profits, loss of opportunity, or emotional distress.
15. Governing Law and Jurisdiction
These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to any conflict of laws principles.
You agree that any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the courts located in Toronto, Ontario, and you hereby consent to the personal jurisdiction and venue of these courts.
In the event of a dispute, the parties agree to make reasonable efforts to resolve the matter through informal negotiation before initiating formal legal proceedings.
16. Force Majeure
We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government restrictions, pandemics, labour strikes, transportation interruptions or delays, or supply chain disruptions (supplier failures, grower crop failures, farm closures). In such cases, we will make reasonable efforts to notify affected customers and propose an alternative solution where possible.
17. Contact Us
For any questions about these Terms or your order or service, please contact us at hello@starlingfloral.ca. We endeavour to respond to all inquiries within 5 business days.
Thank you for choosing Starling Floral. We can’t wait to delight you.