Privacy policy.

Effective Date: June 14, 2026

At Starling Floral ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.starlingfloral.ca (the "Site") and our services.

By using our Site or providing your personal information to us, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site or services.

1. Information We Collect

We may collect the following types of personal information when you interact with our Site or place an order:

  • Contact Information: Name, email address, phone number, billing and delivery addresses.

  • Business Information: Information relating to businesses, venues, event planners, corporate clients, or other organizations that engage our services.

  • Order Information: Details of your purchases and delivery preferences.

  • Payment Information: We use third-party payment processors and do not store your credit card details on our servers.

  • Communication Information: Any information you provide when you contact us, including emails, message card requests, consultation requests, inquiry forms, event questionnaires, and contract discussions.

  • Technical Information: IP address, browser type, operating system, and usage data collected via cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding orders, services, consultations, events, recurring services, invoices, or customer support inquiries.

  • To improve our website, services, and customer experience.

  • To comply with legal obligations and resolve disputes.

  • To send occasional updates or promotional offers if you have opted in.

3. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share personal information with trusted service providers and technology platforms that assist us in operating our business, including payment processing, website hosting, email communications, scheduling, accounting, analytics, marketing, customer relationship management, and other business operations. We may also share personal information if required by law, regulation or legal process, or to protect our rights, property, or safety or that of our customers or others.

All third-party service providers are required to protect your information in accordance with applicable privacy laws. Some of our service providers may store or process information outside Canada, including in the United States or other jurisdictions. Personal information processed in other jurisdictions may be subject to the laws and lawful access requirements of those jurisdictions.

4. Photography & Client Images

Photographs of floral arrangements, installations, and events may be collected and used in accordance with our Terms & Conditions. We do not intentionally publish personal information without consent.

5. Analytics Disclosure

We may use website analytics tools to better understand how visitors interact with our Site and to improve user experience.

6. Data Security

We take reasonable measures to safeguard your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Retention of Information

We retain personal information only as long as reasonably necessary for business, legal, tax, accounting, contractual, dispute resolution, or record-keeping purposes.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw your consent for certain uses of your personal data, subject to legal or contractual restrictions.

  • Request deletion of your personal data, where applicable.

To exercise these rights, please contact us at hello@starlingfloral.ca.

8. Cookies and Tracking Technologies

We may use cookies to enhance your browsing experience, remember your preferences, and collect anonymized usage statistics. You can control or disable cookies through your browser settings. Please note that disabling cookies may impact the functionality of our Site.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our Site with the revised effective date. Your continued use of the Site constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at hello@starlingfloral.ca. We endeavour to respond to all inquiries within 5 business days.